1st Edition Award

Kenya Travel Industry
Business Awards (KeTIBA)

KeTIBA Awards 2024

Kenya Travel Industry Business
Awards (KeTIBA)

The Kenya Travel Industry Business Awards is an initiative of the the Kenya Association of Travel Agents (KATA). These peer-to-peer reviewed awards are designed to recognize and celebrate excellence and outstanding achievements within the travel industry.

Through these awards, KATA aims to encourage continued innovation, dedication, and service excellence among travel agents and their suppliers including airlines, hotels, and technology providers among others.

KeTIBA features a diverse set of awards designed to recognize both travel agents and industry
suppliers across several sectors:

Best TMC (Travel Management Company)

Recognizes a travel management company that excels in providing comprehensive travel services, including corporate travel solutions, cost management, and customer satisfaction. This category focuses on companies that manage travel requirements for large organizations, ensuring efficient and cost-effective travel solutions.

Best Mid-Size Travel Agency

Honors a mid-sized agency that delivers exceptional service and customer satisfaction. These agencies are distinguished by their outstanding service, innovation, and customer loyalty. This category focuses on agencies that cater to both local and international travelers.

Best Travel Agency Coast Region

Awards the top-performing travel agency based in Kenya’s coastal region. These agencies are distinguished by their outstanding service, innovation, and customer loyalty. This category focuses on agencies that cater to both local and international travelers, often providing unique travel experiences in the Coast region.

Best Travel Agency Upcountry

Honors the leading travel agency located in the upcountry regions of Kenya (Nakuru, Kisumu, Eldoret etc). These agencies are distinguished by their outstanding service, innovation, and customer loyalty. This category focuses on agencies that cater to both local and international travelers, often providing unique travel experiences in less urbanized areas.

Best Small-Size Travel Agency

Celebrates small agencies that offer personalized, high-quality service despite limited resources. These agencies stand out for their exceptional service, innovative approaches, and strong customer loyalty. This category highlights agencies that serve both local and international travelers.

Airline Categories

Best International Airline: Recognizes an international airline that provides outstanding service, reliability, and customer satisfaction for flights to and from Kenya. This category focuses on airlines that connect Kenya with the rest of the world, ensuring high standards of safety and comfort.
Best Regional Airline: Awards a regional airline that excels in providing safe, reliable, and customer-friendly services within the East African region. This category emphasizes the importance of regional connectivity and quality service.
Best Domestic Airline: Celebrates a domestic airline that offers exceptional service, punctuality, and customer satisfaction within Kenya. This category highlights the role of domestic airlines in facilitating travel within the country.
Best New Airline: Honors both local and international airlines that have launched or started new flight services in Kenya. This category recognizes innovation and the introduction of new options for travelers, enhancing Kenya’s connectivity.

Best Travel Technology Company

Recognizes a company that excels in distributing travel products and services, providing efficient and reliable solutions to travel agents and consumers. This category focuses on companies that facilitate the booking and distribution of travel services, ensuring seamless transactions and support.

Best BSP Bank

Celebrates a bank that provides outstanding Billing and Settlement Plan (BSP) services to travel agents, ensuring smooth and efficient financial transactions. This category recognizes banks that support the financial infrastructure of the travel industry, facilitating secure and timely payments.

Accommodation Categories

Best Business Hotel: Recognizes a hotel that provides excellent services and amenities tailored for business travelers. This category emphasizes theimportance of business-friendly facilities and services, such as conference rooms, high-speed internet, and business centers.
Best Family Resort: Awards a resort that offers outstanding facilities and activities for families, ensuring an enjoyable and memorable stay. This category highlights family-friendly amenities, entertainment options, and exceptional service.
Best Conference Hotel: Celebrates a hotel with exceptional conference facilities, catering to the needs of business events and large gatherings. This category focuses on venues that provide comprehensive conference services, including catering, accommodation, and technology support.
Best Safari Lodge: Honors a safari lodge that offers a unique and exceptional wildlife experience, combined with high standards of service and accommodation. This category recognizes lodges that provide immersive safari experiences while maintaining luxury and comfort.

Best Travel Insurance Provider

Awards a travel insurance company that offers comprehensive coverage, excellent customer service, and efficient claims processing. This category highlights the importance of reliable and responsive insurance services in the travel industry.

Best Payment Platform

Recognizes a payment platform that offers secure, reliable, and user-friendly payment solutions for the travel industry. This category focuses on platforms that enhance the ease and security of financial transactions, supporting both consumers and travel agents.

Lifetime Achievement Award

This prestigious award recognizes an individual or organization that has made a lasting and significant contribution to Kenya’s travel industry. The recipient will have demonstrated leadership, innovation, and a commitment to the growth and development of travel in Kenya. This award will be determined by the KATA Board of Directors and is the highest honor within KeTIBA.

Best Travel Consultant Award

Celebrates an individual travel consultant who demonstrates exceptional knowledge, customer service, and dedication to clients. This category highlights the importance of personal expertise and customer care in the travel industry, recognizing those who go above and beyond to ensure their clients have memorable experiences.

Selection Process

The selection process for the Annual Kenya Travel Industry Business Awards is designed to ensure transparency, fairness, and recognition of genuine excellence within the industry.
The entire process will be conducted through an online portal and will be overseen by a reputable audit firm - Ronalds LLP, based in Kenya to guarantee its integrity and credibility. This streamlined selection process, based solely on nominations, ensures that the winners are genuinely recognized by their peers for their excellence and contributions to the travel industry.

Gala Night

Join us for the grand KeTIBA Awards Gala Night on December 11, 2024. This prestigious event will bring together leaders of the travel industry to celebrate achievements and foster collaboration. The evening will include a red-carpet welcome, networking sessions, a formal dinner with entertainment, and, of course, the much anticipated award presentations.